idr hoki Privacy Policy

This page describes what we collect when you use idr hoki and how we keep that data protected. Our privacy policy applies to all account holders accessing our platform in supported jurisdictions. We collect information necessary to verify your identity, process your payments, deliver our service, and comply with applicable law. We do not sell your personal data, and we limit third-party access to trusted processors only.

We understand that trust is central to our relationship with you. We are transparent about the data we hold, how we use it, and who has access. This policy explains your rights regarding your personal data and how to contact us if you have questions or concerns about privacy on idr hoki.

Our services operate in supported jurisdictions only. If you access idr hoki from a location where our services are restricted, we reserve the right to suspend or close your account. You are responsible for verifying that your use of idr hoki complies with your local jurisdiction's laws.

What data we collect at idr hoki

We collect personal data in several categories. When you register an idr hoki account, we ask for your email address, full name, date of birth, and a national identity document number. We also request a phone number and postal address for account recovery and verification purposes.

When you deposit funds, we receive transaction data from your payment provider — including the amount, timestamp, and confirmation code. Our payment processors (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) handle your payment credentials; we do not store your full card numbers or wallet passwords.

We collect gameplay data — which games you play, bet amounts, outcomes, and timestamps. We collect login information — device type, IP address, browser type, and approximate location (city level, not street address). We use this data to detect fraud, prevent duplicate accounts, and improve platform stability.

How we use your data on idr hoki

We use your email and phone to send account notifications — login alerts, deposit confirmations, withdrawal status updates, and support responses. We use your name and identity document for Know Your Customer (KYC) verification, which is required by law to prevent fraud and money laundering.

We use your gameplay and login data to detect suspicious activity — such as duplicate accounts, automated betting tools, or logins from multiple countries in a short timeframe. If we detect such activity, we may temporarily freeze your account pending review. We use gameplay statistics to improve our platform — for example, identifying game features that are popular during Liga 1 seasons, Piala Indonesia tournaments, or Idul Fitri and Idul Adha periods.

We use your IP address and device data to prevent fraud and enforce our terms — such as detecting account sharing or use from a restricted jurisdiction. We do not use your data for marketing purposes without your explicit consent. We do not share your gameplay history with other account holders or third parties.

Who has access to your data

Our internal teams — customer support, compliance, and technical operations — access your data as needed to serve your account. We limit access to staff who have signed confidentiality agreements. Payment processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) receive transaction data to process deposits and withdrawals; we do not control how they use this data beyond the transaction itself.

We may disclose your data to law enforcement, regulators, or courts if required by legal process. We do not sell your data. We do not share your personal information with game studios, marketing partners, or advertising networks.

Internal teams

Customer support, compliance officers, and platform engineers access account data to resolve issues and prevent fraud.

Payment processors

online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, and banks receive transaction data to settle deposits and withdrawals.

Legal and regulatory

We disclose data to law enforcement, tax authorities, or regulators if legally required.

Subprocessors

We may use third-party cloud storage and fraud-detection services; they are contractually bound to protect your data.

Your rights and data retention at idr hoki

You have the right to request a copy of your personal data held by idr hoki. You may request correction of inaccurate data — for example, if your address or name is misspelled in our system. You may also request deletion of your data, subject to legal retention requirements. Deletion requests are processed within 30 days.

We retain account data for the duration of your account and for a minimum of seven years afterward to comply with anti-money-laundering regulations and taxation laws. We may retain transaction records indefinitely for audit and dispute resolution. Gameplay history is retained for one year to allow you to verify results and resolve disputes; after one year, detailed bet records are archived and not directly accessible through your account, though we may retrieve them if needed for a dispute.

If you close your account, your data remains encrypted in our systems and is not accessible to you or our support team for new logins. To formally delete your account, contact our support team with your account number and verification details. We will process your deletion request within 30 days, subject to legal retention requirements.

Cookies and tracking on idr hoki

We use cookies to remember your login session, your language preference, and your recent activity. Cookies allow you to remain logged in without re-entering credentials each time you access idr hoki from the same device. We also use cookies to detect fraud — for example, if login cookies are used from multiple locations simultaneously.

Our website and mobile apps may also collect analytics data — such as which pages you visit, how long you stay, and which games you view. This data helps us improve idr hoki's design and performance. We do not use tracking cookies for advertising purposes. You may disable cookies in your browser settings, though doing so may limit functionality on idr hoki.

Data stored outside Indonesia

We may store your data on secure servers located outside Indonesia, including in other Southeast Asian countries or internationally. These servers are protected by encryption, firewalls, and access controls. Our subprocessors comply with industry-standard data protection practices. When your data crosses borders, it remains subject to this privacy policy and applicable data protection laws.

Contact and complaints

If you have questions about our privacy practices or wish to exercise your data rights, contact our support team via live chat or email. Include your account number and a clear description of your request. We will respond within 14 business days.

If you are unsatisfied with our response, you may lodge a complaint with the data protection authority in your jurisdiction. We will cooperate with any official investigation and provide evidence of our data protection practices.

Updates to this privacy policy

We may update this policy to reflect changes in our practices or applicable law. Updates take effect immediately upon posting to this page. Continued use of idr hoki after a policy change constitutes your acceptance of the updated terms. If you do not accept a significant change, you may close your account and request deletion of your data.